Problem Solving Case Study

Training Objective

Case studies and the client’s actual problems are used to teach systematic problem solving, which is required for correctly conducting business.

Course Characteristics

During Day-1 the thinking and procedures required for problem solving and their importance are explained. After that, the fundamental logical thinking required for considering a problem is learned and then case studies are used to learn how to apply the various problem-solving procedures.

During the last half of Day-2, a business problem faced by the client is set as the theme for the team and is considered in accordance with the problem-solving procedures.

Time Schedule

1st day 2nd day
9:00 Introduction

Check of problem-solving ability

Don’t fall into the HOW syndrome trap

Logical Thinking Fundamentals

9:00 (Company Case)



11:00 3 Steps of Problem Solving (WHERE, WHY, HOW)

(Simple Case)


11:00 (Work Assignment)

Theme Setting

Lunch Lunch
13:00 (Simple Case)



(Company Case)


13:00 (Work Assignment)




17:30 Summary 17:30 Summary


Recommended For

  • People at the senior staff level and above who must solve or will be required to solve problems during their work.

Past Clients Utilizing this Training

Major general trading company
Elective training
Major parts manufacturer
Selected “Expatriate” training
Major electrical equipment manufacturer
Selected system engineer training
Major international life insurance company
Elective training

And many more

Other Problem Solving Related Training

Problem-Solving Skill Instructor Commentary

These days, many companies have introduced problem solving training and problem-solving is now something we often hear about. What way of thinking is required for problem solving? Let’s explain using a simple example. If a store manager inquired of you, “Our sales are falling. What should we do?,” how would you answer?

Some people might begin by thinking of measures to take, such as “place ads” or “Introduce new products.” But will such measures really lead to solving the problem? Even if you place ads, if the cause of the problem is the products are not attractive, will people come to the store? Will they purchase things? And even if you introduce a new product, if the cause of the problem is the prices are too high the customers won’t buy them.

If you execute measures in this way, you can readily see that they will not be effective if they are not related to the cause of the problem. So do you start by thinking about the causes? Actually, no. Before that you must think about where the problem is occurring, such are the number of customers declining?, are sales per customer falling?, or is the purchase rate dropping? or else you will have to think about all of the possible causes for each of these areas, which is very inefficient.

When problem solving, you must first start with identifying where the problem is occurring. Next you must search for what is causing to problem and for what reason. Finally, you need to plan measures that will eliminate the causes. These 3 steps are taught during Precena’s problem solving training and are the standard sequence for problem solving.