Problem Solving Workshop

Goals of the session

Through case studies, trainees will learn the core skills of problem solving to take the right steps in all business situations. Then, trainees will work on problems of their own or their organization through workshops (total 2 sessions).

Highlights of the session

During the first session, a detailed explanation of the necessary thinking steps required for problem solving will be given to the trainees. Then, trainees will learn the core skills of logical thinking needed for problem solving and work on case studies going through each problem solving step to better retain the skills being taught. After the training, trainees will complete a post-assignment where they apply what they learned to begin solving one of the problems currently arising in their work.
At the second session, trainees will share their post-assignments with each other to check how their problem solving skills were utilized to work on their post-assignments. Then, each team will choose a post-assignment of one of their team members to improve as a team.

Overview of the session


Target trainees

Managers or higher positions who are or will be working on management issues at work

Past achievements

Municipal government
Screening training


Related problem solving training

What are Problem Solving skills?

Recently, problem solving training has been introduced to many companies, and the term problem solving is widely well-known. Let’s take a simple example. What would you say if you are asked by a shop owner who says “Sales of my shop are declining. What should I do?”
Some of you might come up with ideas like “You should do more advertising” or “New products should be offered.” However, are these countermeasures really effective to solve the problem? Assume that not having attractive products is a cause of the problem. There would be more customers if the shop owner spends more money on advertisement, but there would be only visitors who never purchase the products. Likewise with an introduction of new products, customers are not willing to purchase products if expensive price is a cause of the problem.
Whenever you take countermeasures that have nothing to do with causes of the problem, they are far from being effective in solving the problem. Then, should we start searching for causes? The answer is no. Before we start thinking about causes, we should first identify the location of the problem, such as which segment of the sales is declining. Otherwise, there are too many possible causes for a big causes like a decline in customers, such as purchase price or purchase turn over, so following up on all possible causes without first narrowing down where the problem is located makes the entire problem solving process inefficient.

When solving problems, the first step is to identify the location of the problem, the second is to search for the root causes that are causing the problem is happening, and the third, is to plan solutions to solve the problem. This 3 steps of problem solving are the core of the problem solving training.